Effective date: August 26, 2026
This Shipping & Pickup Policy explains the fulfillment options available for orders placed through KLOWDZ Vapor & Smokeshop. Product availability and fulfillment options may vary based on the product, delivery address, and applicable federal, state, and local requirements.
Age Requirement
All purchases are restricted to customers who are 21 years of age or older. Age verification will be required during checkout, before fulfillment, and again when an order is picked up or delivered. A valid, unexpired government-issued photo ID matching the customer or authorized pickup person is required.
We will not release an age-restricted order when age or identity cannot be verified.
In-Store and Curbside Pickup
Eligible online orders may be picked up at the KLOWDZ location selected during checkout:
Frisco
1930 Parkwood Blvd, Suite 102
Frisco, TX 75034
469-907-7192
McKinney
5180 El Dorado Pkwy, Suite 201
McKinney, TX 75070
214-856-5379
Customers must select a pickup location before placing an order. Inventory may differ between locations, and an item shown online is not guaranteed to be available at both stores.
Pickup Confirmation
Please wait until you receive a âReady for Pickupâ email, text message, or telephone confirmation before traveling to the store. An order confirmation only means that we received the order; it does not mean the order is ready.
Most pickup orders are prepared during normal business hours. Preparation time may be longer during periods of high demand or when inventory requires manual confirmation.
Picking Up an Order
The person collecting the order must present:
- A valid, unexpired government-issued photo ID showing that they are 21 or older.
- The order number or pickup confirmation.
- The payment card used for the order, if requested for fraud prevention.
The name on the ID should match the customer or authorized pickup person listed on the order.
Curbside Pickup
Where curbside pickup is available, call the selected store after arriving and provide the order number, vehicle description, and parking location. The customer or authorized pickup person must still present acceptable identification.
Authorized Pickup Person
To authorize another eligible adult to collect an order, contact the selected store before pickup. The authorized person must be 21 or older and present valid government-issued photo identification. KLOWDZ may decline a third-party pickup when the authorization or identity cannot be verified.
Pickup Deadline and Unclaimed Orders
Orders should be collected within 7 calendar days after the Ready for Pickup notice is sent. If an order is not collected within that period, KLOWDZ may cancel and refund it to the original payment method, less any non-refundable charges permitted by law.
KLOWDZ will attempt to contact the customer before canceling an unclaimed order.
Local Delivery
Local delivery may be offered through an independent third-party delivery service. Product availability, delivery areas, pricing, estimated delivery times, age verification, and delivery terms are determined by the service shown on the delivery page.
Orders placed through a third-party delivery service are also subject to that providerâs terms and privacy practices. A valid government-issued photo ID and successful age verification are required when applicable.
Shipping
Due to applicable product and carrier restrictions, certain productsâincluding vape and nicotine productsâmay be unavailable for shipping and offered only for local pickup or eligible local delivery.
When shipping is available for an eligible product:
- Available shipping methods and charges will be displayed at checkout.
- Eligible shipped orders are usually processed within 1â2 business days.
- After processing, carrier transit typically takes 3â5 business days. The estimated total time from order placement to delivery is 4â7 business days.
- Processing and transit times are estimates, not guarantees. Weekends, holidays, carrier delays, address issues, age verification, and product restrictions may extend delivery.
- The customer is responsible for providing a complete and accurate delivery address.
- Age verification and an adult signature may be required.
- We do not deliver to locations where the product is prohibited or where required verification cannot be completed.
If checkout does not display a shipping option, the items in the order are not currently eligible for shipping to the selected address.
Address Changes
Contact us immediately if an eligible shipped order contains an incorrect address. We cannot guarantee that an address can be changed after processing begins. Additional carrier charges resulting from an incorrect or incomplete address may be the customerâs responsibility.
Lost, Delayed, Damaged, or Misdelivered Shipments
Contact KLOWDZ promptly if an eligible shipment is lost, substantially delayed, damaged, or marked delivered but cannot be located. Keep all packaging and products while the matter is reviewed.
Carrier scans and delivery records may be used when investigating a claim. Resolution is subject to the carrierâs procedures and the KLOWDZ Return Policy.
Inventory and Order Changes
All orders are subject to inventory confirmation. If an item is unavailable, KLOWDZ may contact the customer to offer a substitution, partial fulfillment, pickup at another location, or a refund for the unavailable item. No substitution will be made without customer approval.
Cancellations
Contact the selected store as soon as possible to request cancellation. An order may not be cancelable after it has been prepared, transferred to a delivery provider, or shipped.
Approved refunds are issued to the original payment method. Processing times vary by financial institution.
Returns
Returns, exchanges, defective products, and non-refundable items are governed by the KLOWDZ Return Policy. Consumable and age-restricted products may be final sale.
Contact
Questions about an order or fulfillment option may be directed to:
Email: klowdzvapor@gmail.com
Frisco: 469-907-7192
McKinney: 214-856-5379
Policy Updates
Effective date: August 26, 2026
KLOWDZ may update this policy to reflect changes in services, carrier requirements, business practices, or applicable requirements. The current version will be posted on this page with its effective date.