.klowdz-puffy {
  --puffy-accent: #6d28d9;
  --puffy-bg: #fff;
  --puffy-ink: #172033;
  color: var(--puffy-ink);
  font-family: inherit;
  font-size: 15px;
  line-height: 1.45;
  position: relative;
  z-index: 99999;
}

.klowdz-puffy--floating {
  bottom: 22px;
  position: fixed;
  right: 22px;
}

.klowdz-puffy__launcher,
.klowdz-puffy__form button {
  align-items: center;
  background: var(--puffy-accent);
  border: 0;
  border-radius: 999px;
  color: #fff;
  cursor: pointer;
  display: flex;
  font: inherit;
  font-weight: 700;
  gap: 9px;
  justify-content: center;
  padding: 11px 17px;
  box-shadow: 0 10px 28px rgba(23, 32, 51, .22);
}

.klowdz-puffy__launcher-mark,
.klowdz-puffy__avatar {
  background: #fff;
  border-radius: 50%;
  box-sizing: border-box;
  display: block;
  height: 36px;
  object-fit: contain;
  padding: 2px;
  width: 36px;
}

.klowdz-puffy__launcher-copy {
  align-items: flex-start;
  display: flex;
  flex-direction: column;
  line-height: 1.2;
}

.klowdz-puffy__launcher-copy strong {
  font-size: inherit;
}

.klowdz-puffy__panel {
  background: var(--puffy-bg);
  border: 1px solid rgba(23, 32, 51, .12);
  border-radius: 18px;
  box-shadow: 0 18px 55px rgba(23, 32, 51, .24);
  display: flex;
  flex-direction: column;
  height: min(680px, calc(100vh - 44px));
  overflow: hidden;
  width: min(390px, calc(100vw - 28px));
}

.klowdz-puffy--floating:not(.is-open) .klowdz-puffy__panel,
.klowdz-puffy--floating.is-open .klowdz-puffy__launcher {
  display: none;
}

.klowdz-puffy--inline {
  margin: 24px auto;
  max-width: 680px;
  z-index: auto;
}

.klowdz-puffy--inline .klowdz-puffy__panel {
  height: min(720px, 80vh);
  width: 100%;
}

body.klowdz-puffy-staff-app {
  background: linear-gradient(145deg, #eef4ff 0%, #f8f7ff 48%, #edf9ff 100%);
  margin: 0;
  min-height: 100vh;
}

.klowdz-puffy-staff-shell {
  box-sizing: border-box;
  margin: 0 auto;
  max-width: 920px;
  min-height: 100vh;
  padding: 22px;
}

.klowdz-puffy-staff-brand {
  align-items: center;
  color: #172033;
  display: flex;
  gap: 14px;
  margin: 0 auto 16px;
  max-width: 820px;
}

.klowdz-puffy-staff-brand img {
  height: 76px;
  object-fit: contain;
  width: 76px;
}

.klowdz-puffy-staff-brand h1 {
  color: #172033;
  font-size: clamp(23px, 4vw, 34px);
  line-height: 1.1;
  margin: 0 0 4px;
}

.klowdz-puffy-staff-brand p {
  color: #657086;
  font-size: 14px;
  margin: 0;
}

.klowdz-puffy--staff {
  margin: 0 auto;
  max-width: 820px;
  z-index: auto;
}

.klowdz-puffy--staff .klowdz-puffy__panel {
  height: calc(100vh - 136px);
  min-height: 560px;
  width: 100%;
}

.klowdz-puffy__header {
  align-items: center;
  background: var(--puffy-accent);
  color: #fff;
  display: flex;
  justify-content: space-between;
  padding: 15px 17px;
}

.klowdz-puffy__header > div {
  align-items: center;
  display: grid;
  gap: 0 10px;
  grid-template-columns: auto 1fr;
}

.klowdz-puffy__header .klowdz-puffy__avatar {
  background: transparent;
  border-radius: 10px;
  grid-row: 1 / 3;
  height: 52px;
  padding: 0;
  width: 72px;
}
.klowdz-puffy__header strong { font-size: 17px; line-height: 1.2; }
.klowdz-puffy__header small { color: rgba(255,255,255,.8); font-size: 11px; }

.klowdz-puffy__close {
  background: transparent;
  border: 0;
  color: #fff;
  cursor: pointer;
  font-size: 29px;
  line-height: 1;
  padding: 4px 7px;
}

.klowdz-puffy__messages {
  background: #f6f7fb;
  display: flex;
  flex: 1;
  flex-direction: column;
  gap: 10px;
  overflow-y: auto;
  padding: 16px;
}

.klowdz-puffy__message {
  background: #fff;
  border-radius: 15px 15px 15px 4px;
  box-shadow: 0 2px 7px rgba(23,32,51,.07);
  max-width: 88%;
  padding: 10px 12px;
}

.klowdz-puffy__message--customer {
  align-self: flex-end;
  background: var(--puffy-accent);
  border-radius: 15px 15px 4px 15px;
  color: #fff;
}

.klowdz-puffy__message--status,
.klowdz-puffy__message--interpretation {
  background: transparent;
  box-shadow: none;
  color: #657086;
  font-size: 12px;
  max-width: 100%;
  padding: 2px 3px;
}

.klowdz-puffy__product {
  background: #fff;
  border: 1px solid rgba(23,32,51,.1);
  border-radius: 13px;
  flex: 0 0 auto;
  overflow: hidden;
}

.klowdz-puffy__product-link {
  color: inherit;
  display: grid;
  gap: 11px;
  grid-template-columns: 82px 1fr;
  padding: 10px;
  text-decoration: none !important;
}

.klowdz-puffy__product-link img {
  aspect-ratio: 1;
  border-radius: 9px;
  height: 82px;
  object-fit: cover;
  width: 82px;
}

.klowdz-puffy__product-body { display: flex; flex-direction: column; gap: 4px; min-width: 0; }
.klowdz-puffy__product-name { color: var(--puffy-ink); line-height: 1.25; }
.klowdz-puffy__product-reason { color: #39455b; font-size: 12px; }
.klowdz-puffy__product-excerpt { color: #657086; display: none; font-size: 12px; }
.klowdz-puffy__product-price { font-weight: 700; }
.klowdz-puffy__product-action { color: var(--puffy-accent); font-size: 12px; font-weight: 700; }

.klowdz-puffy__feedback {
  align-items: center;
  background: transparent;
  color: #59657a;
  display: flex;
  flex: 0 0 auto;
  flex-wrap: wrap;
  font-size: 12px;
  gap: 7px;
  padding: 2px 3px 5px;
}

.klowdz-puffy__feedback-actions {
  display: inline-flex;
  gap: 5px;
}

.klowdz-puffy__feedback-button {
  align-items: center;
  background: #fff;
  border: 1px solid rgba(23,32,51,.15);
  border-radius: 999px;
  box-shadow: none;
  cursor: pointer;
  display: inline-flex;
  font-size: 16px;
  height: 32px;
  justify-content: center;
  line-height: 1;
  padding: 0;
  width: 32px;
}

.klowdz-puffy__feedback-button:hover,
.klowdz-puffy__feedback-button.is-selected {
  border-color: var(--puffy-accent);
  transform: translateY(-1px);
}

.klowdz-puffy__feedback-button:disabled { cursor: default; opacity: .65; }
.klowdz-puffy__feedback-status { color: #657086; }

.klowdz-puffy__form {
  align-items: flex-end;
  background: #fff;
  border-top: 1px solid rgba(23,32,51,.1);
  display: flex;
  gap: 8px;
  padding: 12px;
}

.klowdz-puffy__form textarea {
  background: #fff;
  border: 1px solid #c9ced8;
  border-radius: 12px;
  box-sizing: border-box;
  color: var(--puffy-ink);
  flex: 1;
  font: inherit;
  min-height: 46px;
  padding: 10px;
  resize: none;
}

.klowdz-puffy__form button { border-radius: 11px; box-shadow: none; min-height: 46px; }
.klowdz-puffy__form button:disabled { cursor: wait; opacity: .55; }
.klowdz-puffy__notice { background: #fff; color: #6c7485; font-size: 10px; margin: 0; padding: 0 12px 10px; text-align: center; }
.klowdz-puffy button:focus-visible,
.klowdz-puffy textarea:focus-visible,
.klowdz-puffy a:focus-visible { outline: 3px solid color-mix(in srgb, var(--puffy-accent), white 55%); outline-offset: 2px; }

@media (max-width: 520px) {
  .klowdz-puffy--floating { bottom: 12px; right: 12px; }
  .klowdz-puffy--floating.is-open { inset: 8px; }
  .klowdz-puffy--floating .klowdz-puffy__panel { height: 100%; width: 100%; }
  .klowdz-puffy-staff-shell { padding: 10px; }
  .klowdz-puffy-staff-brand { gap: 9px; margin-bottom: 9px; }
  .klowdz-puffy-staff-brand img { height: 54px; width: 54px; }
  .klowdz-puffy-staff-brand p { font-size: 12px; }
  .klowdz-puffy--staff .klowdz-puffy__panel { height: calc(100vh - 83px); min-height: 480px; }
}

@media (prefers-reduced-motion: reduce) {
  .klowdz-puffy * { scroll-behavior: auto !important; }
}